(HealthDay)—There is little correlation between quality of care assessed by clinical measures versus by patient experience, according to research published in the September/October issue of the Annals of Family Medicine.
Nadia R. Llanwarne, M.B.Ch.B., from the University of Cambridge in the United Kingdom, and colleagues conducted practice-level analyses using the national General Practice Patient Survey to gauge patient experience and the national pay-for-performance scheme Quality and Outcomes Framework to assess clinical quality.
The researchers found that, while all the correlations between clinical quality summary scores and patient survey scores were positive, and most were statistically significant, the strength of the associations was weak. The highest correlation coefficient reached 0.18, but more than one-half were 0.11 or less. Patient-reported access scores (telephone access, 0.16; availability of urgent appointments, 0.15; ability to book ahead, 0.18; ability to see preferred doctor, 0.17) and overall satisfaction (0.15) were most correlated with clinical quality.
"Although there are associations between clinical quality and measures of patient experience, the two domains of care quality remain predominantly distinct," the authors write.
One author assisted in the development of the Quality and Outcomes Framework.
Explore further: Association between health care cost, quality inconsistent
More information: Abstract
Full Text
Copyright © 2013 HealthDay. All rights reserved.
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(HealthDay)—There is little correlation between quality of care assessed by clinical measures versus by patient experience, according to research published in the September/October issue of the Annals of Family Medicine.
Nadia R. Llanwarne, M.B.Ch.B., from the University of Cambridge in the United Kingdom, and colleagues conducted practice-level analyses using the national General Practice Patient Survey to gauge patient experience and the national pay-for-performance scheme Quality and Outcomes Framework to assess clinical quality.
The researchers found that, while all the correlations between clinical quality summary scores and patient survey scores were positive, and most were statistically significant, the strength of the associations was weak. The highest correlation coefficient reached 0.18, but more than one-half were 0.11 or less. Patient-reported access scores (telephone access, 0.16; availability of urgent appointments, 0.15; ability to book ahead, 0.18; ability to see preferred doctor, 0.17) and overall satisfaction (0.15) were most correlated with clinical quality.
"Although there are associations between clinical quality and measures of patient experience, the two domains of care quality remain predominantly distinct," the authors write.
One author assisted in the development of the Quality and Outcomes Framework.
Explore further: Association between health care cost, quality inconsistent
More information: Abstract
Full Text
Copyright © 2013 HealthDay. All rights reserved.
Medical Xpress on facebook
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Association between health care cost, quality inconsistent
Jan 03, 2013
(HealthDay)—The direction of the association between health care cost and quality is unclear, with inconsistent evidence indicating positive, negative, mixed, and indeterminate associations, according to ...
Consumer satisfaction an indicator of quality of care in nursing homes
Aug 05, 2013
Consumer satisfaction surveys of nursing home residents and their families track closely with other quality of care measures. These results, which were published today in the journal Health Affairs, indicate that the survey ...
Quality metrics play small role in physician compensation
Jul 11, 2013
(HealthDay)—Quality measures play a small but emerging role in physician compensation, according to a report published by the Medical Group Management Association (MGMA).
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(HealthDay)—Health care providers and patients shape the care experience, and strategies to improve care interactions should also help patients ensure that their needs are met, according to research published ...
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Higher calorie diets increase weight gain, shorten hospital stays for teens with anorexia
2 hours ago
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The higher the better? Intensity of training in CHD patients important to improve fitness
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A person near a liquor store or tavern on the West Side or South Side of Chicago is up to 500 times more likely to be shot than others in these neighborhoods.
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